Privacy Policy

1. Introduction

At Swim Lessons Vancouver, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, complete a form, or book a swim lesson.

By using our services, you agree to this policy. If you have any questions, please contact us at [email protected].

2. Information We Collect

We collect information that helps us deliver safe, personalized swim instruction and excellent service, including:

- Contact Information: Name, phone number, email address

- Lesson Details: Age, skill level, swimming goals, pool address, and access instructions

- Payment Information: Collected securely through third-party processors (e.g. Stripe) — we do not store full credit card details

- Communication History: Emails, text messages, and other correspondence with our team

- Website Usage Data: Non-identifiable data such as browser type, device, and visit duration

3. How We Use Your Information

We use your personal data to:

- Respond to inquiries and process lesson requests

- Match you with qualified instructors based on your location and goals

- Schedule, confirm, and manage lessons

- Send payment links, reminders, and lesson updates

- Improve our services and client experience

- Maintain records for tax and business purposes

We do not sell or share your personal information with third parties for marketing purposes.

4. Communication & Marketing

With your consent, we may send lesson updates, promotions, or newsletters.
You can opt out anytime by clicking Unsubscribe in our emails or replying STOP to our texts.

5. Data Storage & Security

Your data is stored securely within our CRM and encrypted payment systems such as Stripe.
We follow industry-standard practices to protect your information against loss, theft, or unauthorized access.

Access to client data is restricted to authorized staff and instructors who require it for lesson coordination.

6. Third-Party Services

We may use trusted third-party tools for payment processing, analytics, or communication (e.g. Stripe, Google, Facebook Messenger).
Each third-party service has its own privacy policy governing how it handles your data.

7. Your Rights

As a client located in British Columbia, you have the right to:

Access, correct, or request deletion of your personal information

Withdraw consent for communications

Ask how your data is used or stored

You can make a request anytime by contacting [email protected].

8. Cookies

Our website may use cookies to improve your browsing experience and remember preferences.
You can disable cookies in your browser settings at any time.

9. Retention Policy

We retain your information only as long as necessary to provide services, comply with legal obligations, and maintain accurate business records.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with the “Effective Date” listed above.

11. Contact Us

If you have any questions about this policy or how we handle your information, please contact:

Swim Lessons Vancouver
📧 [email protected]
📍 Vancouver, BC, Canada
🌐 www.swimlessonsvancouver.ca